Site Operations Manager Job New York New York USA,IT/Tech

Location: New York

Our client, a global luxury Accessories & RTW brand is looking to hire an Assistant Manager, Site Innovation & Operations.

Primary Purpose

Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution

The successful individual will leverage their proficiency in eCommerce to… Oversee day-to-day site operations, ensuring optimal performance and timely resolution of issues

Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement
Act as first line of defense for site issues, triaging and delegating to appropriate partners
Define and manage issue severity levels, ensuring appropriate prioritization and response times
Track, document, and drive issues through to resolution, ensuring accountability across teams
Report on site diagnostics, NPS, and Medallia insights to inform decisions and improvements

Lead operational communication within the greater ecommerce team + relevant cross functional partners

Serve as primary liaison between Site Operations, Customer Care, VOC, and Digops teams
Align partners on priorities, incident response, and continuous improvement initiatives
Ensure clear, consistent communication of site updates, issues, and resolutions

Own creation, maintenance and communication of the ecommerce site refresh/launch roadmap

Communicate roadmap updates, timelines, and dependencies to stakeholders
Manage setup and execution of validation calls with support and technical teams
Own creation of floorset documentation and Holiday Readiness decks
Support site releases, floorsets, and high traffic events to ensure operational readiness and stability

The accomplished individual will possess...

Bachelors degree with a minimum of 1-2 years of professional experience in eCommerce is preferred
Passion for eCommerce is a must, with a pulse on the competitive landscape
Outstanding attention to detail and accuracy required; a thirst for learning and success
Excellent communication skills and team-oriented mindset
Ability to effectively interact with team members and cross functional network across all levels
Demonstrate strong logical analysis and problem-solving skills
Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines
Must have strong Excel skills (i.e., knowledge of vlookups and pivot tables)

This role is hybrid, in-office 3 days per week in NYC.

#J-18808-Ljbffr