Desktop Support Specialist

An independent wealth management firm is seeking a dependable and technically skilled Onsite IT Desktop Support Specialist to provide hands-on support for end users and maintain critical technology systems. This role plays a key part in ensuring seamless day-to-day operations within a fast-paced, client-focused professional services environment. The ideal candidate is proactive, service-oriented, and comfortable supporting both technical infrastructure and end-user needs.

• Provide onsite technical support for approximately 80 employees.
• Troubleshoot and resolve hardware issues involving laptops, desktops, monitors, and peripherals.
• Support software and application-related issues, including Microsoft 365 and business-critical applications.
• Diagnose and resolve printer, connectivity, and networking issues.
• Deliver exceptional customer service while maintaining a high level of responsiveness.

• Administer and support the Microsoft 365 ecosystem, including Outlook, Teams, One Drive, SharePoint, Azure, and Entra .
• Support endpoint management solutions, including Intune and domain-joined devices.
• Assist with user account provisioning, access management, and permission administration.
• Monitor and maintain system availability and performance to support daily business operations.

• Configure devices, accounts, and application access for new hires.
• Manage account deactivation and device recovery for departing employees.
• Follow and maintain standardized onboarding and offboarding procedures and documentation.
• Independently diagnose and resolve technical issues across hardware, software, and network environments.
• Escalate complex issues as needed with clear documentation and communication.
• Apply structured troubleshooting methodologies to minimize downtime and improve user experience.

• Manage and track support requests through the organization's ticketing platform (Zendesk).
• Support basic networking, security, and compliance initiatives.
• Assist with IT projects, including hardware deployments, software upgrades, system migrations, and infrastructure improvements.

• 2–5 years of desktop support, help desk, or IT support experience.
• Strong troubleshooting skills across hardware, software, operating systems, and networking.
• Experience supporting Microsoft 365 environments and Windows 11 devices.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently, prioritize competing requests, and manage multiple tasks simultaneously.

• Experience supporting users within financial services, consulting, legal, accounting, or other professional services environments.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with Intune, endpoint management, and device administration.
• Familiarity with multi-factor authentication (MFA), security best practices, and compliance-focused environments.
• Experience using ticketing systems, preferably Zendesk.
• Exposure to VPN technologies, remote access tools, and cloud-based applications.
• Strong attention to detail, organization, and follow-through.
• Ability to thrive in a structured, highly professional environment with strong operational standards.