Desktop Support Lead; IT

Position Overview

As the Senior IT System Administrator, you will be responsible for supporting 80+ employees via ticketing system, Slack, Rippling, and Google Workspace, supporting end-users of the in-house built platform, and working with a small team in the office. You will also play a key role in implementing new systems and technologies, maintaining company software and hardware, and supporting an office relocation.

• Setting up structure and process by improving and maintaining a ticketing system, measuring response times
• Responsible for oversight and day-to-day management of SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, IT inventory management
• Lead hardware and software support, deployments, maintenance and troubleshooting
• Work closely with the People Operations team on user onboarding, offboarding, and management
• Imaging and providing new hires with equipment through Rippling
• Support, improve, and manage office networks and Google Work spaces
• Maintain a healthy network, and observation, through Ubiquiti
• Collaborate with internal development teams to support investors using an in-house developed application
• Respond quickly to employee technical issues to boost productivity
• Setup and manage an office VPN
• Apply security best practices
• Increase delivery speed, transparency, and quality by establishing best practices
• Standardize and operationalize the environment
• Ensure Google Meet, and AV equipment, in conference rooms are maintained and operational

• BS degree in Computer Science or equivalent expertise, with a proven ability to successfully lead and direct a technology team
• ITIL certification is desired
• Minimum of 5 years experience in IT management for companies with over 80+ employees
• Hands‑on experience designing and managing office networks and multidomain Google Work spaces
• Plan and execute migrations with minimal impact on user experience and productivity
• Ability to collaborate and support employees in the office setting
• Passion for security and raising the security bar
• Understanding of network fundamentals
• Excellent communication skills
• Successful history of meeting deadlines while working on multiple parallel projects

• Working with the employees to boost productivity.
• Estimate efforts, identify risks and dependencies, and participate in weekly planning and status meetings
• Be a self‑starter, able to work independently, be flexible and be able to succeed in a fast‑paced, high‑intensity startup environment

• Ticketing platform:
  Fresh service
• Networking:
  Ubiquiti
• Security:
  Sentinel One, Cloud Flare Zero trust
• SaaS tools:
  Ramp, Air Table, Hubspot, Click Up, Aircall, Confluence, Office
  365, Adobe, Coupler, Figma, Five9

• Must be able to work in the NYC office - not a remote position
• Must be eligible to work in the US - no exceptions

The compensation range for the role is $,000. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.