IT Support Specialist

Job Summary

We are seeking a proactive and customer focused Level 1 Desktop Support / Junior Systems Administrator to join a fast paced IT team supporting a corporate office environment in Midtown Manhattan. This individual will provide white glove technical support to end users, troubleshoot desktop, application, and network issues, and assist with basic systems administration tasks.

This role is ideal for someone with 2 to 3 years of experience who enjoys working directly with users and delivering a high level of service while continuing to grow their technical skills within a collaborative IT team.

This position will initially be a 3 month contract supporting a team member who will be going on maternity leave, with the potential for extension or conversion based on performance and business needs.

The role requires 5 days onsite at the client’s office.

• Provide white glove technical support to end users through in person assistance, phone, and ticketing requests.
• Troubleshoot and resolve hardware, software, application, and connectivity issues affecting desktops, laptops, mobile devices, and conference room systems.
• Support users within Microsoft 365 including Teams and Exchange basics
  .
• Assist with user account provisioning and access management within Active Directory and Okta
  .
• Provide support through the organization’s ticketing system including Zendesk
  , documenting incidents, requests, and resolutions.
• Assist with onboarding and offboarding processes including device setup, account provisioning, and system access.
• Troubleshoot basic network connectivity issues and escalated more complex problems when needed.
• Support conference room technology and collaboration tools when required.
• Maintain accurate documentation of troubleshooting steps, procedures, and recurring issues.
• Deliver excellent customer service while supporting executives and staff in a professional corporate environment.
• Occasionally assist with onsite troubleshooting at other New York office locations when required.
• Escalate complex issues to senior engineers or appropriate technical teams when necessary.

• 2 to 3 years of experience in IT support, desktop support, or helpdesk environments
• Experience supporting Microsoft 365 environments
• Hands on experience with Active Directory user management
• Basic knowledge of Okta administration
• Familiarity with Exchange basics
• Experience working with ticketing systems such as Zendesk
• Strong troubleshooting ability across desktop, applications, and basic network issues
• Excellent communication skills and strong customer service mindset
• Ability to work collaboratively within a small IT team while supporting a high volume of end users
• Professional demeanor and ability to provide white glove support to business users

• Exposure to Azure environments
• Basic networking knowledge including troubleshooting connectivity issues
• Exposure to Meraki or Aruba networking environments
• Experience supporting collaboration tools such as Microsoft Teams or Zoom

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.