Client Service Manager - Fire Alarm Systems

Position Location: This role supports our Morristown, NJ branch location, which serves customers throughout the Brooklyn, Bronx, Queens, Long Island, greater northern New Jersey & New York City, NY Metro areas.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Basic Qualifications:

• High school diploma or state-recognized GED
• On-the-job experience working within:
• The Building Technology industry
• Engineering Fire Alarm systems
• NICET Level 1 certification required
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• NICET Level II preferred
• Associate degree from a two-year/technical college or bachelor's degree
• Previous background in installation, inspections, troubleshooting, programming for Fire Alarm systems
• Demonstrated experience in the building technology industry
• NYC S98 certificate of fitness

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:

The pay range for this position is $60,476 - $103,673 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.