Field MDM Administration​/Engineer

We are seeking a versatile and highly skilled Field MDM Engineer to join our NYC team. This is a unique role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk‑side hardware and software support to local users.

• MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching.
• Physical Field Support: Act as the primary on‑site technician to resolve hardware, software, and peripheral issues directly at user desks.
• Zero‑Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.
• Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk.
• Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware.

• Experience: 2-3 years of dedicated experience in MDM administration combined with strong desktop support exposure.
• Software Mastery: In‑depth technical knowledge of both Apple macOS and Microsoft Windows 10/11.
• Platform Expertise:
• Jamf for Mac
• Intune for Windows
• Hardware Diagnostics: Strong ability to troubleshoot, repair, and upgrade laptop and desktop hardware.
• Scripting Basics: Ability to use Bash, Zsh, or Power Shell to automate basic setup tasks.

• Jamf 100 (Jamf Certified Associate) is preferred.
• Microsoft Fundamentals (e.g., MS-900 or similar foundational Microsoft 365 or Azure credentials) is required.
• Bonus:
  Associate‑level credentials like the Microsoft MD-102 Endpoint Administrator are highly preferred.