Product Manager

Overview

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The Technology Unit is dedicated to supporting network infrastructure, enhancing cybersecurity posture, managing both internal and external applications, and technology project oversight, among other responsibilities.

We are committed to delivering exceptional service and ensuring that our solutions align with the business needs of our partners both within and outside the agency. To fulfill this commitment, we meticulously analyze all requests to ensure that optimal requirements are gathered and that there is strict adherence to established policies.

• Analyze, record and track progress toward key objectives and the timelines, scopes and resource requirements of multiple, interdependent initiatives.
• Develop, coordinate, prepare, and help implement project plans.
• Ensure establishment and adherence to project timelines, outline resources required for successful implementation of initiatives, and monitor results to ensure goals are met.
• Ensure role and responsibility expectations are being met from business units and inter-agencies collaboration.

• Demonstrate consistent, sound, independent decision-making and an aptitude for producing thorough, accurate, and clear documentation of business needs.
• Review functional specifications and advise on difficult to resolve operations and technological issues and perform and oversee the documentation of requirements and specifications for systems.
• Collect, map, analyze and document business process dependencies within and between Agencies and understand how those processes connect to end-user interactions with SBS or the City.

• Collaborate with technology staff both within NYC SBS and NYC OTI, along with other city agencies, to review proposed technological and operational solutions and ensure that they create maximum positive impact on user experience.
• Provide data and analysis support during procurement, requirement gathering, and user testing phases of development.

• Assist with the collection, documentation, analysis and reporting of relevant metrics to inform continuous process and systems improvements.
• Assist with the production of various performance and management reports using data from multiple agency systems.

• A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
• A four‑year high school diploma or its educational equivalent and five years of satisfactory full‑time computer software experience as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.
  
  However, all candidates must have at least a four‑year high school diploma or its educational equivalent and at least one year of satisfactory full‑time experience as described in "1" above.

• Five plus years of managing technology projects – strong program and project management skills structured methodologies a plus.
• Proficient in Microsoft 365 Skills (MS Word, MS Excel, MS…