Technical Support Engineer - EMEA

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform.

You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups—backend, frontend, devops, design, product, and the go-to-market teams—to create a first-class experience for users of our product.

• Industry experience supporting enterprise products for data analytics.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
• SQL proficiency—very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries, etc.
• SQL query performance troubleshooting and plan generation understanding.
• Ability to properly chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues, etc.).
• Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis, and resolution.
• Desire to be a great teammate and have fun at work.

• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, Big Query.
• Knowledge of GCP, AWS.
• Startup experience.

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.

Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate‑Palmolive, and JPMorgan Chase.

• Equity
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401(k).
• Commuter and FSA benefits.
• Lunch program.
• Dog friendly office.

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.