Senior Technical Specialist

Telework and Hiring

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Title:

Senior Technical Specialist Level 1, Document Control

Agency:
Construction & Development

Department/DIV:
Delivery/Systems

Reports To:

Senior Technical Specialist 3

Work Location:

2 Broadway

Hours of Work: 8:30 AM to 5:00 PM (7.5HR/DAY) or as required

Job Family: GEN (Grade: 006)

Salary Range: $101,896 to $127,370

Deadline:
Open Until Filled

The Senior Technical Specialist Level 1, Document Control is responsible for helping manage and administer the C&D project record management system (currently Unifier). This position supports various users in the DSO, Business Units, Development and the collective user base, including Contractors and Consultants, in operating and maintaining the system and providing timely expert advice on resolving issues as they arise. The incumbent will assist with managing, developing, enhancing, customizing, and administering this system.

• Assist with aspects of Unifier administration and development.
• Set up projects (Design-Bid-Build/Design-Build) and maintain their integrity throughout the full life cycle through completion.
• Archive projects after they have been completed and maintain an archive of projects completed in Unifier and predecessor systems. Coordinate with the MTA DT (Digital Twin) application.
• Deliver system training.
• Support and collaborate with the various BUs to ensure that their needs/issues are being addressed.
• Support data extracts and reporting required by management across C&D.
• Implement electronic project management technical requirements, processes and standards.
• Apply and maintain system security, user account creation/management to ensure that only authorized employees and consultants/contractors can access the system, granting authorized user rights based on the requirements of the positions and the business needs.
• Assist with various user issues submitted as tickets to the system helpdesk.

Bachelor of Science degree in an appropriate technical discipline or an equivalent subject. Various fields may include, but are not limited to, Computer Science, Information Systems/Technology, Computer, Communications, Electrical, Electronics, Signals, or Systems Engineering/Technology.

Must have a minimum of eight (8) years of related experience.

Must have a minimum of two (2) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization and/or with highly complex systems.

• Five years of relevant experience maintaining, administering, customizing, and supporting an electronic project records management system (Unifier or equivalent cloud-based system).
• Experience in the Construction Industry preferred.
• High level of professional integrity and work ethic with a dedication to providing high-quality service.
• Excellence in presentation, facilitation and written communication skills.
• Basic working knowledge of Active Directory, Microsoft Dynamics, and Service Now is a plus.
• Familiarity and experience with Bentley Project Wise is a plus.
• Experience in large-scale technical issues for significant construction projects or projects with highly complex systems is preferred.
• Demonstrated knowledge of applicable industry codes and standards.
• Excellent communication and interpersonal skills.
• Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal levels within the organization to drive project/program outcomes.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Must have focus and the ability to deliver results, organizational effectiveness, and continuous improvement.
• Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.
• Must possess excellent team-building, listening, problem-solving, and prioritization skills.
• An attitude and commitment to actively participating in our employee culture is a must.
• Able to multi-task and be flexible/adapt to rapidly changing project requirements/timelines.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.