Global Tech Apprentice Program – Tech Analyst - Jersey , NJ and , NY

Apprentices will be joining a technology apprenticeship program, which is designed to introduce associates with little to no work experience to technology roles. The role is created to provide on-the-job training and build skills as an apprentice over a pre‑established period of time. Work assignments are well defined with a high degree of supervision and direction provided.

Apprentices may provide analytical and technical skills to support the design, development, implementation of technology solutions to support our clients and manage risk. Apprentices are responsible for delivering innovative capabilities in a team environment, as well as leveraging skills, background, and interests for a specific group within technology lines of business participating in the program. This role may perform commoditized activities which may include monitoring, managing events, servicing requests and engineering.

Key responsibilities may include assisting with network, systems, applications, access requests and production support or security engineering.

• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain.
• Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members.
• Opens triage bridge lines and updates bridge boards, engaging teams as required.
• Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies.
• Owns event management and fulfillment items such as password resets and reporting requests.
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible.
• Writes and maintains documentation such as scripts and instructions and supports change activities.

• Must be a recent graduate or current participant with a partnering technical training program (NPower, Road to Hire, Per Scholas, or a current Community College student or recent Community College graduate).
• Highly organized self‑starter who can deliver results with minimal direction.
• Strong work ethic and ability to work in a fast‑paced environment.
• Teamwork oriented.
• Demonstrated problem‑solving abilities.
• Commitment to learning and building a technical and business skill set.
• Ability to communicate clearly and effectively with both technology/development and business partners.
• Solid grasp of how technology interacts with other technology.
• Ability to build relationships and work effectively across multiple business partners.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Range: $27.17 - $31.00 hourly, based on experience, education, and skill set.

Benefits: This role is benefits eligible. Employees receive industry‑leading benefits, paid time off, and resources to support a genuine impact and contribute to sustainable growth.