Customer communications_Forms Expert​/SME

Position: Customer communications_Forms Expert / SME
Location: New York

# Customer communications Forms Expert / SMENew York Apply for this job
* Permanent* Experienced Professionals
* Software Engineering
* -en US Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.##

Job Description Role

Description:

Forms SME with strong functional expertise in customer communications (letters, statements, notices), with experience in end-to-end document lifecycle management on Open Text Exstream or similar CCM platforms, supporting multi-channel communication solutions.

Mandatory

Skills & Experience:

10+ years of experience in CCM with strong focus on forms, letters, and statements applications  Lead requirements gathering and functional design for customer communications  Define document structure, templates, content, and business rules  Drive end-to-end document lifecycle (data → rules → composition → delivery)  

Experience with batch, on-demand, and interactive document workflows  Define and support multi-channel delivery (print, email, digital, archive)  Strong understanding of output formats (PDF, AFP, XML, print streams)  Lead forms rationalization, standardization, and reuse initiatives  Collaborate with business and technical teams across onsite-offshore model  Support testing, output validation, UAT, and production rollout  Experience in Insurance / Banking customer communications domain  Working knowledge of Open Text Exstream or similar CCM platforms

The base compensation range for this role in the posted location is 118779 - 157606

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation  addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
** Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
* Paid time off based on employee grade (A-F), defined by policy:
Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
* Life and disability insurance
* Employee assistance programs
* Other benefits as provided by local policy and eligibility
** Important Notice:
** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
** Disclaimers
* * Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous…