Desktop Analyst II

The Company

A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.

As the demand for tech support continues to grow, we are seeking individuals with strong technical skills and knowledge to provide IT support to our client's internal employees. This role involves providing Tier 2 support for end-user computing devices, troubleshooting incidents, and ensuring a smooth user experience by deploying and maintaining various technologies.

• Proven experience providing technical support, ideally in a desktop support role.
• Knowledge of Service Now, Outlook, and other essential tools for desktop support.
• Experience with refreshing workstations and maintaining a high level of customer service.
• Ability to communicate effectively and problem-solve in a fast-paced environment.
• Strong collaboration skills to work with different teams and stakeholders.

• Previous experience with Geek Squad or similar desktop support roles.
• Familiarity with Service Now and experience with desktop refreshes.
• A proactive attitude towards learning and personal growth in the tech support field.

• 2+ years of experience in a technical support role, including Windows and Mac support.
• Proficiency in setting up workstations, providing conference room support, and basic networking tasks.
• Knowledge of Microsoft Active Directory, Office 365, and corporate network systems.
• An associate degree or certification in Computer Science or a related field.

Interested in advancing your career in tech support? Apply now and be part of a team that values innovation, collaboration, and delivering exceptional customer service.

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.