Manager​/Associate Director of Salesforce Administration & Business Intelligence

Manager/Associate Director of Salesforce Administration & Business Intelligence

Our Network office is located at 401 W. 218th St., New York, NY 10034. The team follows a hybrid work schedule: in‑person on Tuesdays and Thursdays, optional remote days on Mondays, Wednesdays, and Fridays based on scope of work.

To achieve our vision, we are searching for a Manager/Associate Director of Salesforce Administration & Business Intelligence with a Bachelor’s degree in Information Systems, Business Administration, or a related field, and at least 2 years of Salesforce administration experience. The role requires a proven record of improving processes, driving user adoption, and managing CRM systems in complex organizations. It is ideal for someone who thrives at the intersection of Salesforce administration, technical project management, and systems analysis, and who can independently drive cross‑functional initiatives from conception through execution.

The ideal candidate is a strong project manager and systems thinker who can balance multiple priorities in a fast‑paced environment. They bring strong analytical and communication skills, experience managing data and integrations, and a deep understanding of Salesforce best practices and functionality, including workflows, custom objects, formula fields, reporting, dashboards, and automation tools.

• Education Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and/or Developer experience
• Experience with Microsoft SQL or other database management
• Experience with Power BI or similar business intelligence and data visualization tools
• Experience supporting K-12 education processes

• Serve as the primary system administrator for the Salesforce environment, leading the ongoing deployment of the platform including maintenance, support, optimization, and long‑term development
• Manage day‑to‑day platform administration, including user account maintenance, permissions, workflows, reports and dashboards, custom objects and fields, automations, system audits, upgrades, and data integrity
• Partner closely with stakeholders across Outreach & Enrollment, Marketing, Operational Excellence, and IT to identify, develop, and implement Salesforce solutions that improve efficiency and user adoption
• Design, build, and maintain dashboards and reports using tools such as Power BI to support deep‑dive analysis, operational insights, and custom reporting
• Build and maintain data sources and system connections to support business intelligence infrastructure
• Troubleshoot reporting issues and ensure the ongoing accuracy and integrity of Salesforce and reporting data sources
• Oversee Salesforce integrations, data feeds, and cross‑functional system impacts while supporting change management and development processes alongside internal teams and external vendors
• Train and support Salesforce users across the organization, helping to build Salesforce fluency and operational excellence across teams
• Wear multiple hats as part of a lean scale‑up team, supporting the work of others on the team and taking on new projects and tasks as needed

The salary range for this position is between $90,000 and $125,000, with new hires brought in at or near the start of the range depending on relevant experience and internal equity. Compensation is based on our salary scales. This position is eligible to receive an annual discretionary, merit‑based performance bonus.

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan with matching contributions
• Competitive compensation

• Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts)
• 4 live therapy sessions per month through Talkspace and free Headspace subscription
• Mac Book Air and specified monthly reimbursement for mobile phone use
• Fully stocked teacher workrooms with snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats

• Clear pathway to professional growth
• Consistent feedback and support from managers and teammates
• Community Circle practice to build and strengthen our sense of team
• Interactive Mindfulness and DEIJ programming

Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).