Technical Support Analyst

Responsibilities

• Act as the primary on‑site IT support resource for the NYC office (~60 users)
• Provide hands‑on support in a fast‑paced professional services environment aligned with corporate IT standards
• Troubleshoot and resolve end‑user hardware, software, and device issues
• Set up and configure Windows 11 laptops, peripherals, and workstations
• Provision and support Apple iPhones, including MFA setup and mobile device configuration
• Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership
• Support Microsoft Entra , Microsoft 365, and Intune MDM environments
• Maintain role‑based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff
• Participate in periodic global access and account reviews for security and compliance
• Provide hands‑on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups
• Work tickets routed from a centralized global ticket queue during U.S. business hours
• Maintain clear documentation and follow established IT processes and workflows
• Partner closely with a Sweden‑based MSP for second‑ and third‑level escalations
• Assist with office IT projects, hardware refreshes, and technology rollouts
• Be flexible to support occasional after‑hours or urgent issues for U.S. users and management as needed
• Be open to occasional travel for off‑site meetings or office support at other Applied Value locations (Boston, Miami, Chicago, Sweden) – travel expenses covered
• Accurately track time and comply with timecard approval processes

• Strong hands‑on IT generalist with excellent troubleshooting skills
• Proactive, organized, and structured; able to work independently
• Comfortable serving as the on‑site “face of IT” and supporting executives
• Ability to balance fast‑paced user needs with documented processes and standards
• Interest in a long‑term role with opportunity for growth
• Personable, professional, and customer‑focused
• Experience with desktop and workstation support for end users
• Support for AV and video conferencing technology, including Microsoft Teams Rooms and Logitech hardware
• Provision, redeploy, and support Apple iPhones, including MFA (Microsoft Authenticator), email, calendar, and device configuration
• Experience working within a structured ticketing system and documenting work performed
• Strong customer‑facing communication in a consulting environment
• Experience with onboarding and offboarding users, including device setup and access provisioning

Expert Level

Contract position based out of New York, NY 10017. Fully onsite.

$25.00 – $30.00/hr

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
For all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records may be considered.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI): AI may be used in the hiring process. Final decisions are made by the hiring team. By applying you acknowledge and agree that your application may be reviewed using AI tools.