Technical Support Analyst

Description

Act as the primary on‑site IT support resource for the NYC office (approximately 60 users).

Provide hands‑on support in a fast‑paced professional services environment while aligning with corporate IT standards.

• Troubleshoot and resolve end‑user hardware, software, and device issues.
• Set up and configure Windows 11 laptops, peripherals, and workstations.
• Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration.
• Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership.
• Support Microsoft Entra , Microsoft 365, and Intune MDM environments.
• Maintain role‑based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff.
• Participate in periodic global access and account reviews to ensure security and compliance.
• Provide hands‑on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups.
• Work tickets routed from a centralized global ticket queue during U.S. business hours.
• Maintain clear documentation and follow established IT processes and workflows.
• Partner closely with a Sweden‑based MSP for second‑ and third‑level escalations.
• Assist with office IT projects, hardware refreshes, and technology rollouts.
• Be flexible to support occasional after‑hours or urgent issues for U.S. users and management as needed.
• Be open to occasional travel for off‑site meetings or office support at other Applied Value locations, including Boston, Miami, Chicago, and Sweden (all travel expenses covered by Applied Value).
• Accurately track time and comply with timecard approval processes.

Technical support, customer service, desktop, support, Intune, Windows, service desk, hardware, Microsoft Outlook, Microsoft Entra , audio visual support, MDM, cable management, networking, ticketing system, troubleshooting, Active Directory, Office 365.

• Strong hands‑on IT generalist with excellent troubleshooting skills.
• Proactive, organized, and structured, with the ability to work independently.
• Comfortable serving as the on‑site “face of IT” and supporting executives.
• Ability to balance fast‑paced user needs with documented processes and standards.
• Interest in a long‑term role with opportunity for growth.
• Personable, professional, and customer‑focused.
• Provide hands‑on desktop and workstation support for end users.
• Support AV and video conferencing technology, including Microsoft Teams Rooms and Logitech hardware.
• Provision, redeploy, and support Apple iPhones, including MFA (Microsoft Authenticator), email, calendar, and device configuration.
• Work within a structured ticketing system and clearly document work performed.
• Deliver strong, customer‑facing communication in a consulting environment.
• Perform onboarding and offboarding of users, including device setup and access provisioning.

Expert Level

This is a Contract position based out of New York, NY 10017.

The pay range for this position is $25.00 – $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York, NY 10017.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

For positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.