It Support Technician

Location: Elmsford

ALL APPLICANTS MUST HAVE A PERSONAL VEHICALE AND BE COMFORTABLE WORKING FULLY ON SITE / Monday - Friday


*** this is a fully on site opportunity in Westchester County ***

Description
Our client is looking for an IT Support technician who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills.

This individual be focused on both end user support and network support on this team. The environment will require this person to work well with end users and demonstrate strong customer service!

Required Experience:
2-4 years of enterprise experience providing end user support and / or tier 1 technical support
Experience working with a ticketing system
Experience working with Active Directory

The following experience is strongly encouraged for
this assignment:
Proficient in Windows software (Windows 10 / Windows 11)
Knowledge of troubleshooting email related issues
Knowledge of workstation setup and installs.
Ability to install network operation systems and perform simple upgrades to the
network
Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
Knowledge of configuring and managing network-based user profiles (Active
Directory or other Directory Service tools)
General network experience with printers/routers/adding users/grouping
Server Hardware configuration
Manage switch configuration and troubleshooting
LAN/WAN experience
Support of virtual server environment

Top Skills
Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory

Additional Skills & Qualifications
Certifications are not mandatory but nice to have. A+ is most applicable.

Please See the "SMART" questions below that
have been asked in prior interviews:


*** Used to asses networking knowledge***
-What types of network devices are you familiar with?
-What is a VLAN?
-What is DHCP and why would you use it?
-What would you use IPconfig for and which information will it provide?
-A user approaches yourself and mentions they are having a hard time accessing a
website, what do you do?
-A user approaches yourself and tells you their computer is being "slow',
what do you do?
-How do you prioritize tickets?
-How do you build relationships with end users and why would they trust yourself?
-Name a time you have worked with a difficult end user and how did you overcome the
situation?

Experience Level
Entry Level / Intermediate
Job Type & Location
This is a Contract to Hire position based out of Elmsford, NY.
Pay and Benefits
The pay range for this position is $28.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Elmsford,NY.
Final date to receive applications
This position is anticipated to close on Jun 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and…