Product & Solutions Manager, Identity Initiatives , NY

Product & Solutions Manager, Identity Initiatives

New York, NY;
United States

As the world moves to a mobile‑first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone‑centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e‑commerce, marketplaces, and payments.

Prove is driving the future of digital identity. We are looking for professionals who know how to make an impact—self‑starting, curious, and tenacious. Teamwork is also important to us.

Our big plans expect you to join our team and help shape the future of identity.

Reports To: Frances Zelazny

FLSA Status: Exempt

As the Product & Solutions Manager, Identity Innovations you will create new capabilities in Prove’s platform, from 0 to 1. You will initiate all product planning activities, including developing a product roadmap for new market innovations such as privacy‑preserving biometrics, author product specifications, and attend scrum meetings with engineering partners. You will serve as a technical solutions partner, supporting sales and client teams with demos, POCs, and deep technical discovery to bring biometric and emerging identity capabilities to market.

You will work with cross‑functional teams—Finance, Technology, Data Engineering, Support, Compliance, Info Sec, Implementations, Operations, and other Product Managers—to ensure that Prove consistently delivers excellence to the identity market.

Prove’s capabilities help users identify themselves to our customers with high confidence while minimizing user experience friction. Biometrics supplement Prove’s overall goal of increasing trust across the internet, and our vision is to do so in a way that preserves user privacy.

• Manage and prioritize the roadmap, partnering with leadership, technology, solutions, marketing, and sales/customer success.
• Manage enhancements and partner with engineering to review backlog, refine story requirements, and ensure accurate and timely delivery.
• Partner with Sales and Solutions Engineering on technical discovery, POCs, and customer demos for biometric capabilities.
• Act as an internal and external SME on Prove's biometric and identity innovation stack.
• Support RFP/RFI responses and technical sales conversations.
• Maintain a full list of product configurations, third‑party components, and implementation details, and publish internal documentation.
• Validate and report on the status and health of each capability.
• Partner with Risk, Legal, Compliance, and Information Security to ensure platform capabilities meet all necessary risk and regulatory requirements.
• Collaborate with Technical writers to keep customer‑facing documentation up to date and clear.
• Work with Client Success to resolve client issues around implementation, billing, and reporting.
• Communicate effectively with internal stakeholders and set realistic expectations.
• Perform other duties as assigned.

• 5+ years experience in customer‑facing product management, solution engineering, sales engineering, technical consulting, or equivalent with biometric, identity, risk, and/or compliance offerings.
• Demonstrated track record crafting technical product positioning, messaging, and content; ability to synthesize and present complex concepts to non‑technical audiences.
• Strong technical background, either from academic, engineering, or hands‑on product development experience.
• Strong consensus and relationship‑building skills, with experience marshaling resources across functions.
• Experience with privacy‑preserving cryptographic techniques (a plus).
• Experience with identity management platforms (Okta, Entra, etc.) (a plus).
• Excellent time‑management skills, ability to multitask, prioritize, and be detail‑oriented.
• Exceptional verbal, written, and presentation skills.
• Exp…