Systems​/Network Engineer-intermediate to senior level

• Location 225 Liberty St,New York, NY, 10281,United States
• Base Pay $ - $ / Year
• Job Category IT Senior Level
• Employee Type FT Exempt

JOB TITLE: Systems/Network Engineer-intermediate to senior level

REPORTS TO:
President

The Institute of Culinary Education (ICE) has grown to become the largest culinary institute in New York City and Los Angles and is evolving into a nationwide organization through the rollout of its online learning platform. ICE is a unique organization that blends the characteristics of a highly regulated for-profit school with the intensity of an expansive culinary/hospitality operation.

The System/Network Engineer supports the stability, security, and day-to-day IT operations of the organization’s IT infrastructure primarily on Windows, M365 and VMWare platform. The responsibilities cover a variety of roles from help desk, and technical support to advanced administration over a variety of servers and network infrastructure. Experience supporting systems in Anthology/Campus Vue, Softdocs and M365 is preferred. This role has first line ownership of the institution’s overall IT operation.

The ideal candidate is a detail-oriented, energetic team player that thrives in a fast-paced environment.

• Administer, maintain, and support enterprise Windows Server environments to ensure system availability, patching, upgrading, maintain performance, and security.
• Design, implement, and support hybrid Active Directory/Entra services, including domain architecture, Group Policy Objects (GPOs), DNS, DHCP, and M365 management.
• Administer, maintain and support in Aruba/Unifi wifi system.
• Administer and manage M365 Entra, Exchange and Sharepoint.
• Administer and troubleshoot enterprise Dell switches and Fortinet firewalls.
• Administer and troubleshoot on IIS, SQL servers, including SSL certificate renew etc.
• Administer and troubleshoot Dell SAN.
• Administer and troubleshoot all VPNs, ISP issues.
• Manage all internal and external DNS.
• Monitor variety of backups on Ninja One Drop Suite, and Veeam.
• Scripting or automating tasks with Power Shell scripts.

• Troubleshooting computer hardware, software, applications, and network connectivity.
• Diagnosing and resolving problems by walking users through step-by-step solutions.
• Monitoring, and updating user end issue, escalating to Tier-2/Tier-3 when necessary.
• Deploying, configuring, and updating software and hardware components.
• Creating user guides and documenting solutions.
• Support periodic on call responsibilities in support of 24
  * 7 environment.

• Troubleshooting our internal student information system Anthology with software developers or support vendor engineers.
• Working with different vendors to generate quotes and billings.
• Developing AI technology to help departmental operations.

• 5 – 10 years of IT experience in systems engineering, systems administration, or infrastructure support roles
• Experience supporting hybrid environments (on-premises and cloud)
• Working knowledge of Windows server, switch, firewall, cloud administration
• Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
• Demonstrated security awareness in day-to-day system administration
• Strong troubleshooting, organizational, and communication skills
• A strong sense of urgency and attention to detail.
• Ability to work independently while coordinating with external service providers.

• Disability Insurance
• Employee Tuition Assistance
• Free tuition in ICE’s Career Training programs
• Free Recreational Classes

To apply:

Forward resume and cover letter with your salary expectations to mriedell with Subject:
System/Network Engineer (Only applicants meeting the position’s requirements and salary requirements will be considered)

Compensation: $105,000 – $120,000

The Institute of Culinary Education is an equal opportunity employer.