Program Manager, Delivery Quality & Process Integration, NA Grocery Delivery

Program Manager, Delivery Quality & Process Integration, NA Grocery Delivery

Job :  |  Services LLC

Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD‑G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery — ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance.

• Define and maintain the metrics framework that connects upstream process performance to SSD‑G delivery outcomes.
• Serve as the delivery team's single‑threaded point of contact for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and escale emerging risks.
• Drive deliverables end‑to‑end—from scoping and design through execution and sustained performance tracking.

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross‑functionally with tech and non‑tech teams.

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

The base salary range for this position is 81,600. USD annually (USA, NY, New York). Amazon package includes sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

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