Manager, IT Support & Cybersecurity
Job in
Wappingers Falls, Dutchess County, New York, 12590, USA
Listed on 2026-06-17
Listing for:
RQI Partners
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
Cybersecurity, IT Project Manager, Systems Administrator, IT Support
Job Description & How to Apply Below
To Help Save More Lives
RQI Partners is a mission-driven partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.
We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent - every patient, every time.
Founded in 2018, we're growing fast and looking for people passionate about making an impact. Learn more about the role below!
Please note that we are only accepting applicants within a one-hour radius of Wappingers Falls, NY.
Position Overview:
The Manager, IT Support & Cybersecurity is responsible for leading the organization's IT service delivery, infrastructure, cloud platforms, and cybersecurity strategy. This role ensures secure, scalable, and high-performing IT operations that align with business objectives and regulatory requirements.
This is a hands-on leadership role requiring a balance of strategic planning and direct technical execution. The Manager will operate as both a leader and a senior technical contributor, driving IT strategy while actively supporting complex systems, resolving escalations, and leading implementation of key technology initiatives.
The role is best suited for a "player-coach" leader who thrives in a lean environment and can seamlessly shift between executive-level thinking and hands-on problem solving.
Position Holder is Accountable For:
IT Support and Helpdesk Management
- Lead IT support operations to deliver high-quality technical support and exceptional end-user experience.
- Act as the primary escalation point for complex technical issues across systems, infrastructure, and applications.
- Define and implement IT support policies, procedures, and best practices.
- Oversee ITSM platform (e.g., Fresh service), ensuring SLA adherence and continuous improvement.
- Monitor ticket trends, perform root cause analysis (RCA), and implement long-term solutions.
- Maintain hands-on involvement in troubleshooting and resolution of critical issues.
- Ensure consistent service delivery across all users, locations, and remote environments.
- Own the design, implementation, and ongoing management of IT infrastructure including networks, servers, and cloud environments.
- Lead and actively participate in cloud strategy and execution across Azure Cloud.
- Manage and implement SSO integration with external system along with any API development.
- Maintain hands-on responsibility for system administration and troubleshooting.
- Manage identity and access management (IAM), including MFA, conditional access, and role-based access controls.
- Support and optimize Microsoft 365 ecosystem (Exchange, Teams, SharePoint, Intune).
- Drive infrastructure modernization, including cloud migration and system optimization.
- Ensure system reliability, scalability, and cost efficiency.
- Develop and execute a cybersecurity strategy aligned with industry frameworks such as National Institute of Standards and Technology (NIST CSF), ISO 27001, and CIS Controls.
- Maintain hands-on involvement in security operations, including vulnerability management, patching, and incident response.
- Implement and manage security controls such as EDR, encryption, firewalls, and intrusion detection systems.
- Lead security incident investigations, root cause analysis, and remediation efforts.
- Ensure compliance with regulatory requirements (e.g., GDPR, PCI).
- Manage third-party security risks and vendor assessments.
- Define and execute a multi-year IT and cybersecurity roadmap aligned with business goals.
- Establish IT governance, policies, and operational standards.
- Evaluate and implement emerging technologies to improve efficiency and innovation.
- Lead enterprise-wide IT risk assessments and mitigation strategies.
- Develop, implement, and test disaster recovery and business continuity plans.
- Ensure resilience and availability of critical systems and data.
- Maintain backup, recovery, and redundancy strategies with hands-on validation.
- Build, mentor, and lead a high-performing IT team.
- Operate in a player-coach…
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