IT Support Engineer

IT Support Engineer

Location:

On site 4 days a week in our Manhattan, NYC office.

Reports to:

Senior IT/AV Manager.

Duration: 12-month contract.

• Manage technical tasks related to onboarding and offboarding of Compass users.
• Attend the office full time and support end user requests.
• Take responsibility for the Zoom Rooms audio-visual technology in every conference room.
• Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, and Atlassian products.
• Log service desk tickets from internal employees and work with them to resolve any technical issues.
• Troubleshoot and resolve IT hardware and software issues.
• Collaborate on projects with cross-functional teams as needed.
• Support hardware and software of all end user devices.
• Set up and support end user mobile devices.
• Provide VIP support for senior staff.
• Act as Technician on Duty for important US-based conference calls.
• Create high quality AV/IT documentation resources.
• Proactively create tasks to improve AV/IT systems and processes.
• Remain up to date with current technology trends and best practice.

• Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices.
• High level of understanding of Zoom and audio-visual technology.
• Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF.
• High level of understanding and experience of Office 365 and Microsoft products.
• Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology.
• Experience working in IT work management/ticketing systems, Jira service desk experience a plus.
• Ability to prioritize workload and involvement with VIP support.
• Strong analytical, project management, written and verbal communication skills.
• Previous involvement with onboarding and offboarding of employees.
• Proficient dealing with digital security threats.
• Exceptional problem-solving skills in high pressure situations.
• Completely self-sufficient and able to work with minimal supervision & support.
• Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented environment.
• Experience working in an ITIL environment, including request, incident and change management processes.
• Strong alignment with core company mission and values.

Base salary per annum: $65,000—$85,000 USD.

Base pay is a guideline; total compensation may vary based on qualifications, skill level, and location. Employees may be eligible for discretionary bonuses and equity.

For an overview of our benefits package and compensation information, visit Working at Compass.

We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.

Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category or characteristic protected by applicable law.

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.

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