Technical Helpdesk Specialist

Technical Helpdesk Specialist

Job Req :

Location:

Olsztyn, Warmia-Masuria, Poland

Job Type: Hybrid

Posted:
Apr. 08, 2026

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Technical Helpdesk Specialist is responsible for all EMEA Commercial Cards, representing all clients in EMEA. Apart from Commercial Card products, the agents are responsible for Spring by Citi. The position also supports the Follow The Sun model of client service, thus cooperation with other regions stakeholders is required.

• Effectively analyze and solve online technical system issues reported by the client via email or calls including resetting passwords or fixing login issues.
• Efficiently utilize internal and client‑facing systems.
• Provide practical solutions to the clients and internal stakeholders.
• Escalate issues to Level 2 support if needed.
• Deliver customer satisfaction and good quality service.
• Support clients with reporting tools.
• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions.
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience.

• 1-3 years of experience in a related role.
• Fluent English – both written and verbal.
• Team-player with strong customer orientation.
• Investigative mindset combined with thinking outside the box.
• Proficient understanding of emerging technologies.
• Effective analytic and presentation skills.
• Readiness to work during public holidays and weekends on a rotational basis.

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings.
• Employer paid Private Medical Care Package for employees and private medical care packages for certain family members available at preferential rates.
• Employer paid Life Insurance Program for employees and life insurance for certain family members available at preferential rates.
• Employee Assistance Program financed by employer.
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave).
• Sport Card for employees subsidized via Social Benefits Fund and sport cards for certain family members available at preferential rates.
• Additional benefits from Company’s Social Benefit Fund, in particular: holiday allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering.
• Cafeteria/flex benefit – a company benefits system that enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award.
• Special offers and discounts for employees.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact us. View Citi’s EEO Policy Statement and the Know Your Rights poster.