IT Coordinator

Position Summary

We’re looking for a motivated and collaborative IT Coordinator to join our team. Reporting to the Senior Director Program Delivery, this part‑time, non‑exempt role will support our internal technical operations needs. This is a part‑time, temporary position in Summer 2026 with the opportunity to extend into the Fall and Winter. The IT Coordinator will be hired at a rate between $22–$24 per hour, depending on experience, for 20-29 hours per week.

U.S. Work Authorization is required.

The essential duties of this role are grouped into categories, with the approximate percentage of time spent on each category indicated below.

• Triage incoming IT requests and determine whether they can be solved in‑house or need to be escalated to our external IT Managed Services Provider (MSP).
• Coordinate with our MSP to ensure escalated IT requests are completed on time according to our Service Level Agreement (SLA) and with high requestor satisfaction. Requests will include hardware and software access, including onboarding and offboarding staff and temporary workers.

• Support implementation and training on new software and systems.
• Maintain internal documentation on IT policies and procedures.

• Support the Senior Director with the management of IT budget requests, forecasts and spend.
• Report on Key Performance Indicators (KPIs) monthly to ensure we are providing excellent IT service.
• Participate in Quarterly and Annual planning to ensure IT goals are aligned with department‑wide and company‑wide goals.

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• Basic understanding of IT concepts, including hardware, software, and networking fundamentals.
• Strong written and verbal communication skills – this role involves a lot of coordination and documentation.
• Familiarity with IT service management concepts (ticketing systems, SLAs, help desk workflows).
• Exposure to IT documentation practices or internal knowledge bases.
• Interest in or experience with software implementation or user training.
• Proactive communicator with strong follow‑through.
• Service‑oriented mindset and patience when supporting non‑technical staff.
• Comfortable working in a small‑team environment where the role may evolve.
• Ability to troubleshoot common technical issues (connectivity, software access, peripheral devices).

• Currently enrolled in an undergraduate or graduate program in Information Technology, Computer Science, Information Systems, or a related field, or recent graduate of a related major.

This role operates in a hybrid work arrangement and is expected to work on‑site in Manhattan at least one day per week on Wednesday.

• Pay rate: $22–$24 per hour depending on experience.
• The position is expected to require 20-29 hours per week and is not eligible for benefits.
• Visa sponsorship is not available for this position.

Break Through Tech believes in creating a more equitable playing field for applicants and values the depth of relevant skills built through successful education, work, and life experiences. If your background and skills are a close match for this position, you are strongly encouraged to apply. Break Through Tech is committed to further building and maintaining a staff that reflects the full range of communities we serve and is an equal opportunity employer.

We value a diverse workforce and an inclusive culture.

Break Through Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Employment at Break Through Tech is contingent upon successful completion of references and a background check, which may include verification of employment history, education, criminal record, and other relevant screenings as permitted by law. Background checks are conducted after a conditional offer of employment and in compliance with all applicable federal, state, and local laws.