IT Support Tech

Summary:

The IT Support Tech is responsible for the support of computers, telecommunications, point of sale, audio-visual, and hospitality systems within the resort.

• Provide technical support to resort guests and staff in a positive and professional manner
• Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, ticketing, and hospitality software

• Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
• Document technical issues and resolutions through use of help desk software
• Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
• Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park's data center
• Maintain an accurate inventory of all department-owned software and hardware assets
• Monitor and maintain sound and video equipment
• Ensure 100% compliance with all Great Escape Information Systems policies and procedures
• Assist in other areas of the Information Systems Department
• Perform other incidental and related duties as required and assigned

• Must be at least 18 years of age
• Valid driver's license preferred, but not required
• Must have a High School diploma or equivalent
• Some College Preferred
• Must be detail oriented, highly motivated, and a self-starter
• Possess excellent organizational skills and be able to work with little supervision
• Must be able to speak, understand, read and write English
• Ability to learn and support new applications
• Must be capable of lifting and carrying 40 lbs
• Knowledge of common operating systems, hardware and software preferred

• Flexible scheduling - work as little or as much as you want
• Paid training
• Advancement opportunities
• Overtime pay eligible after 40 hours
• Year-round job opportunities
• Exclusive employee parties and events for you and your family