Senior NetSuite Systems Administrator

Job Description

Insight Global is partnering with an omnichannel retail client based in the Brooklyn area to hire a Senior Net Suite Systems Administrator. This is a permanent, full-time role working a hybrid schedule (2 days in office, 3 days remote).

The ideal candidate has hands‑on Net Suite administration with demonstrated ownership of a full instance (not just one module) and has lived through at least one significant Net Suite go‑live or major module implementation.

Following a major Net Suite implementation (OMS + POS), this person will own the day‑to‑day environment, drive optimization, and serve as the internal expert across Net Suite and its connected applications. This role is the technical anchor that sits between Operations, Retail, E‑Commerce, Finance, and their external implementation partners, ensuring systems run smoothly post go‑live and scale with the company.

• Own the Net Suite environment — user provisioning, roles and permissions, saved searches, workflows, custom fields, forms, and dashboards.
• Manage release readiness for Net Suite version upgrades, sandbox refreshes, and Suite App updates; coordinate UAT with affected teams.
• Enable data hygiene across items, customers, vendors, pricing, locations, and inventory; build controls that prevent drift across channels.
• Partner with Finance and Operations on month‑end close support, period locks, and audit trail integrity.

• Translate business questions from Retail, E‑Commerce, Purchasing, Finance, and Leadership into clear, accurate saved searches, reports, and dashboards — built directly or in partnership with functional key users.
• Build and maintain operational reporting covering sales by channel, inventory positions, fulfillment performance, returns, and POS reconciliation.
• Document report logic so stakeholders trust the numbers and can self‑serve where appropriate.

Own end‑to‑end health of the integration stack and act as the primary triage point when something goes wrong between systems. Specifically:

• Magento (e‑commerce) — product, pricing, inventory, and order sync; investigate stuck orders, sync failures, and discrepancies between web and Net Suite.
• Supersync — monitor connector health, resolve mapping errors, and coordinate fixes with the vendor.
• Deposco (warehouse / fulfillment) — troubleshoot order release, shipment confirmation, and inventory reconciliation between WMS and OMS.
• Clutch (loyalty / gift cards) — ensure balances, redemptions, and customer records flow cleanly across POS, e‑comm, and OMS.
• Payment processors — partner with Finance on settlement reconciliation, refund failures, tokenization issues, and POS terminal connectivity.
• Define monitoring and alerting across integrations so issues are caught proactively rather than surfaced by end users.

• Document SOPs and runbooks for recurring admin tasks, integration failures, and incident response.
• Lead post‑incident reviews when integrations fail and drive the configuration or process changes that prevent recurrence.
• Identify automation opportunities within Net Suite (workflows, Suite Script where appropriate) to remove manual work from Ops, Retail, and Finance.
• Manage vendor relationships with Net Suite, integration partners, and implementation consultants — holding them accountable to SLAs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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