Product Delivery Manager - Digital Acquisition and Enablement Platforms

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Digital Acquisition and Enablement Platforms (AEP), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Bring a strong technical foundation and a “figure-it-out” mindset, quickly learn product capabilities and core platform flows; build LOB domain knowledge and a practical understanding of how the system works; confidently represent AEP in discussions on blockers/issues.

Demonstrate executive presence and program leadership: represent AEP credibly in front of LOB leadership; lead the program across the area product groups with authority and influence, aligning stakeholders, driving decisions, managing conflicts/trade-offs, and holding teams accountable to outcomes, timelines, and quality.

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Serve as the primary horizontal coordinatoracross all Area Product Groups (APGs), ensuring alignment, integrated planning, and coordinated execution to meet LOB demand.
• Partner closely with LOB ambassadors to translate priorities into an actionable plan; maintain a single view of commitments, progress, and follow-ups; act as the primary point of contact for LOB feedback and issue resolution.
• Own a disciplined communications and reporting cadence: deliver clear status and RAG reporting, highlight dependencies, and proactively escalatereis/blockers with recommended paths forward to leadership and stakeholders.
• Drive continuous improvement across the program operating modelby using data and stakeholder feedback to streamline intake, improve delivery predictability, and strengthen transparency.
• Partner with Digital Financeto track planned vs. actuals, enable investment transparency, and reinforce financial discipline across initiatives.
• Build a high-performance operating cultureacross the program community and product teams—clarifying ownership, driving accountability, and reinforcing operational excellence.
• Lead product planning and governanceby supporting quarterly increment planning (QIP), roadmap and dependency management; establish funding/capacity guardrails and decision forums; ensure crisp articulation of the “what” and the “why.”

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Executive communication & presence: strong written and verbal communication; credible with LOB leadership; calm under pressure; escalates early and appropriately.
• Technical fluency + tooling proficiency: strong grasp of engineering concepts and terminology; able to follow architecture/flow discussions and represent AEP when APO/engineering leads aren’t present; proficient with tools such as LLM Suite, Copilot, Jira, Confluence, Excel, and PowerPoint.
• Facilitation & stakeholder leadership: run working sessions efficiently, drive decisions, and ensure clear actions/owners/dates; influence…