Client Solutions Manager - Global Business Solutions - Apps

Client Solutions Manager
- Global Business Solutions
- Apps

Location:

New York

Employment Type:

Regular

Job Code: A184472A

Tik Tok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways.

The Client Solutions Manager will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both internal and external clients. They will negotiate and optimize complex opportunities and use data and analytics to build a consultative solution for our clients.

• Manage and grow post-sale client relationships and revenue for advertisers
• Become an expert in Tik Tok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
• Grow revenue, educate and lead upsell conversations with clients post initial sale
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
• Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
• Identify optimization opportunities for improving performance
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Consult and coach clients and agencies to achieve greater results on Tik Tok solutions

• 5+ years of campaign management experience
• Mobile marketing background with familiarity with all relevant KPIs
• Experience in account management and/or client services roles in digital marketing or ad tech
• Experience with auction-based ad networks
• Strong analytical skills to identify data-driven insights
• Background in performance advertising, managing complex and scaling challenges
• Experience diagnosing and solving technical problems with product and engineering teams

• Knowledge of the apps industry; experience working in or with apps companies is an advantage
• Strong communication skills and ability to build relationships
• Ability to pitch and upsell effectively
• Ability to prioritize and manage tasks in a fast-paced environment
• Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps
• Familiarity with measurement frameworks and attribution models

The base salary range for this position in the selected city is $70,800 - $133,334 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.