Program Manager, Client Health

Company description

Present in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris [FR] and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to all the Groupe’s tools and expertise around the world through the mantra "The Power of One."

Publicis Groupe, known for its world-renowned creativity, media scale and best in class technology, digital, data and consulting expertise, is world’s largest Agency Holding Company, powered by more than 98,000 creative minds in over 100 countries. In the last decade, the Groupe has invested more than any other holding company in data, commerce and technology. It has also undergone a profound transformation by scaling a new model connecting data, creativity, media and technology, This model is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organization and breaking down all silos in the service of helping our clients transform their business and their marketing.

This role will sit within the America’s regional leadership office but will collaborate very closely with the Global Client Growth Practice (GCGP) – a team that sits at the core of the largest most exciting, highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world’s leading brands and companies to help them transform to accelerate their growth.

We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people. With Global Clients hubbed and run from all corners of our business we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team.

We are also nimble, efficient, and consultative by our very definition.

As Program Manager, Client Health, you will be responsible for the ongoing stewardship, enhancement, and expansion of our client health program. Your focus will be on maintaining program excellence, broadening participation across geographies, and continuously improving processes and outcomes. You will champion the adoption of new reporting solutions, harness AI to deepen insights, and refine both internal and external communications to maximize impact.

This role requires strong leadership, strategic thinking, and the ability to foster collaboration across diverse teams and stakeholders.

• Program Maintenance & Enhancement:
  Oversee ongoing management and continuous improvement of the program, ensuring it remains aligned with organizational goals.
• Account Stewardship:
  Provide tailored support to stakeholders, addressing unique needs and ensuring effective resolution of issues; serve as a key point of contact for stakeholders, facilitating regular updates, training sessions, and feedback loops.
• Regional Participation:
  Drive initiatives to broaden program participation across all regions, fostering engagement and adoption among diverse teams and stakeholders.
• Reporting Solutions:
  Lead the implementation and optimization of new reporting tools and dashboards, ensuring timely, accurate, and actionable insights for stakeholders.
• AI-Driven Insights:
  Leverage AI platforms and advanced analytics to enhance the depth and quality of client health insights, supporting data-driven decision-making.
• Communications Excellence:
  Refine and standardize internal and external communications related to the program, ensuring clarity, consistency, and impact.
• Governance & Compliance:
  Maintain rigorous governance of the program, ensuring ongoing compliance with established protocols and standards.
• Risk Management:
  
  Proactively identify and advance risks or issues, collaborating with the Program Director and solution providers to resolve challenges efficiently.
• CRM Database Management:
  Ensure the…