More jobs:
Exchange Support Professional
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-17
Listing for:
6AM City, LLC
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Job Description
Responsibilities/Duties Include, But Are Not Limited To:
- Provide level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment, utilizing Service Now ticketing system.
- Working knowledge and experience with Service Now application.
- Create and update documentation as needed, to assist Level 1 and Level 2 Help Desk personnel to resolve messaging issues with users.
- Recommend and initiate appropriate changes for streamlining messaging related user interfaces so that requests get directed and handled efficiently, whether via self-help process (instructions and or automation) or directed to other technical staff.
- The liaison between the Exchange messaging team and Service Desk management to promote efficient collaboration on messaging issues.
Required skillset:
- Experienced and knowledgeable with supporting and troubleshooting hybrid Exchange on-prem/Office 365 cloud environment (e.g. hybrid mode, cloud only mode, Exchange mailbox migration from on-prem to cloud environment, cloud archiving mailboxes, PST files, etc).
- Proficient with E-Mail security/spam protection/email firewall technologies; working knowledge and experience with Proofpoint email firewall security gateway.
- Knowledgeable with Office 365 administration of other applications such as One Drive, O365 Advanced Threat Protection, Teams, O365 Groups and O365 Management APIs.
- Experienced with troubleshooting and working knowledge of various email clients connected to Exchange, including Outlook (2016, Windows/Mac versions), OWA , Macmail and active sync devices.
- Knowledge and experience of Active Directory.
- Experience with Windows file system.
- Experience with Windows share drives.
- Excellent interpersonal and communications skills; ability to professionally interact with users, vendors, developers, peer technical groups/staff and executive management
Familiarity with other messaging related technologies, such as scanning, faxing(Rightfax), Lexmark Follow-me-print, voicemail, etc.
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