IT Helpdesk Technician

Job Description

IT Helpdesk Technician will be responsible for supporting the organization's IT systems while providing exceptional customer service. The ideal candidate will engage with all employees, demonstrating superior technical skills and strong product knowledge.

• Helpdesk and Computer Support
• Local and Remote Support
• Office 365 Administration
• Project Assistance

• Ability to work independently and follow directions with attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with individuals of varying technical expertise.
• Strong multitasking, prioritization, and stress management skills.
• Proficiency in Office 365 administration and support.
• Knowledge of network protocols and troubleshooting techniques.
• Experience with remote support tools and practices.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• A commitment to continuous learning and professional development.
• Minimum of 2-3 years in a helpdesk or IT support role.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified:
  Modern Desktop Administrator Associate.
• Experience with cloud-based services and virtualization technologies.
• Excellent communication skills