Brand Service Specialist

Location: New York

## Brand Service Specialist Apply locations:
New York Mills, MNtime type:
Full time posted on:
Posted Todayjob requisition :
JR-050117
*** Are you ready for what’s next?
**** Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never RestsTM,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
*** Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:
**** Position Overview****:
** This role will oversee, under the guidance of the Brand Service Manager, all brand’s technical service support, manufactured parts support, escalated consumer and legal cases and field service support between the BBG Service Center of Excellence, Manufacturing personnel, and other sources as required.
** At Brunswick, we have passion for our work and a distinct ability to deliver.
***
* Essential Functions:

*** Receive and support dealer inquiries via phone or email for technical support for brand’s products within the target KPI
* Provide support to Tier I and BBG Service CoE in reviewing warranty claims and pre-authorizations
* Manage complex technical cases in partnership with the dealer, customer, Quality, and Manufacturing
* Manage Manufacturing Parts process with respective plants to ensure priority is given to warranty issues
* Collaborate with the BBG Service CoE on Technical Training and Content needed by dealers, customers, or internal
* Support onboarding new dealer personnel regarding training as needed
* Notify and collaborate with the CoE for Service Campaign and Recall support needs
* Review Warranty claims and Pre-authorizations over established monetary threshold. Escalate issues within the organization for repeat or complex issues
* Review, respond, and solve complex NPS / CSI cases
* Review, respond, and solve owner inquiries as escalated by Tiers I and II
* Review and collaborate with Legal, Manufacturing, Quality, Vendors, and other internal and       external resources as needed, on escalated cases such as buy back requests
* Warranty claims processing and inquiries as needed This data is internal to Brunswick.
* Training as required to maintain and improve product knowledge and skillset
* Other tasks, initiatives, and projects and assigned by manager
*
* Preferred Qualifications:

*** High School Diploma or GED required
* Minimum of 3 years technical manufacturing experience required with technical marine industry experience preferred.
* Familiarity with OBMS and Compass environment preferred
* Familiarity with  environment preferred
* Ability to quickly learn and navigate through software and online programs required
* Effective verbal communication skills
* Ability to draft professional email correspondence when necessary
* Excellent follow-up skills
* Highly skilled in interpersonal skills with an ability to connect with others over the phone and email
* Must be flexible to work extended hours to support the requirements of the business
* Ability to work effectively in a collaborative, team environment within a matrix organization

The hiring range for this position is $49,900 - $63,900 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business  addition to base pay, this position is eligible for an annual discretionary bonus.  This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.

Details about our benefits can be found here.
*
* Working Conditions:

*** Works in a manufacturing and office environment
* Regularly required to sit, stand, walk, climb and bend about the facility
*…