Onsite Support Desk Engineer
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-18
Listing for:
Dega Systems
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Overview
Onsite Support Desk Engineer role to join our team as the primary technical resource for onsite client support and project assistance.
About UsDega Systems is a dynamic and fast-growing MSP committed to delivering top-tier IT solutions to our clients. We’re looking for a skilled Onsite Support Desk Engineer to join our team and serve as the primary technical resource for onsite client support and project assistance.
Role OverviewAs an Onsite Support Desk Engineer
, you’ll be the face of our IT team at client sites, providing hands-on technical support and working closely with our Service Desk and Projects teams. You’ll troubleshoot and resolve Level 2 issues, assist with IT deployments, and ensure seamless technology operations for our clients.
- Provide onsite troubleshooting and resolution for escalated technical issues.
- Install, configure, and maintain hardware, software, and network infrastructure.
- Collaborate with the Service Desk team to resolve tickets efficiently.
- Assist the Projects team with deployments, migrations, and infrastructure upgrades.
- Maintain detailed documentation of onsite visits and solutions.
- Deliver excellent customer service and build strong client relationships.
- 3+ years of IT support experience, preferably in an MSP environment.
- Proficiency with Windows/macOS, Office 365, networking, and common business applications.
- Strong troubleshooting skills for desktops, servers, and network devices.
- Experience with Intune, Autotask, Ninja, and Addigy.
- Hands-on experience with Active Directory, Azure, and cloud-based solutions.
- Ability to work independently in onsite client environments.
- Excellent communication and customer service skills.
- Valid driver’s license and ability to travel to client sites.
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