IT Systems Engineer

At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide.

Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale.

Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.

Covera Health is looking for an IT Systems Engineer to help scale and support the technology that powers our growing organization. In this hands‑on role, you’ll own day‑to‑day IT operations across endpoints, SaaS platforms, identity systems, networking, and user support while helping improve the reliability, security, and maturity of our internal IT environment.

This is an ideal opportunity for someone who enjoys balancing responsive end‑user support with systems administration, automation, and operational improvement. You’ll work across a modern technology stack including Google Workspace, Slack, Atlassian tools, MDM platforms, VPN infrastructure, and endpoint security tooling, while also contributing to infrastructure, compliance, and process improvement initiatives.

We’re looking for someone who is highly organized, technically curious, and comfortable operating independently in a fast‑moving environment. The right person will not only solve problems as they arise, but also proactively improve workflows, documentation, security posture, and the overall employee technology experience across the company.

• Own Level 1 through Level 3 IT support across Mac and Windows environments, including laptop issues, password resets, access issues, software troubleshooting, and general user support.
• Manage user onboarding, offboarding, provisioning, and deprovisioning across Google Workspace, Slack, Jira, Confluence, Jira Service Management, and other business applications.
• Administer and support core SaaS tools, including Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1
  
  Password, and other IT-supported platforms.
• Support endpoint management and security through Mobile Device Management (MDM), device compliance, patching, inventory accuracy, and endpoint protection tools such as Bitdefender.
• Manage and troubleshoot Virtual Private Network (VPN) access, basic networking issues, Domain Name System (DNS), connectivity issues, and on‑premise network components.
• Support identity and access management, including single sign‑on, multi‑factor authentication, Azure/Entra federation, least privilege access, and access review processes.
• Support security and compliance activities, including System and Organization Controls 2 (SOC
  2), Health Insurance Portability and Accountability Act (HIPAA)-aligned practices, evidence collection, and control execution.
• Provide hands‑on infrastructure support for the datacenter, including occasional onsite visits, hardware support, server troubleshooting, networking support, and vendor coordination.
• Automate repetitive IT workflows using Bash, Power Shell, Zapier, or similar tools to improve consistency and reduce manual work.
• Improve IT documentation, support processes, asset tracking, escalation paths, and operational reliability.
• Own and maintain the organization’s IT Asset Management (ITAM) lifecycle, including hardware/software…