Customer Success Manager – IT Managed Services

Get AI-powered advice on this job and more exclusive features.

Location: Greater NY/NJ Area (Hybrid/On-Site with NY/NJ Clients)

Industry: IT Managed Services Provider (MSP)

About Us

We are a dynamic IT Managed Services Provider (MSP) seeking a Customer Success Manager to join our Greater NY/NJ team. This role focuses on maintaining and growing client relationships while ensuring our IT solutions meet their business needs. You will be responsible for managing client accounts, ensuring high customer satisfaction, and working closely with our internal technical teams to provide exceptional service to our NY/NJ-based clients.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a seamless IT experience.
• Proactively identify opportunities for service improvements, upgrades, and renewals.
• Manage client onboarding, QBRs (Quarterly Business Reviews), and IT roadmaps.
• Work closely with technical teams to resolve issues and optimize client IT environments.
• Maintain expertise in MSP tools such as Kaseya, Connect Wise, or similar IT service management platforms.
• Assist with O365 licensing management, renewals, and optimization.
• Oversee cybersecurity tools, including Threat Locker, Airlock Digital, App Guard, or other zero-trust security solutions.
• Ensure compliance with industry best practices for IT security, endpoint management, and licensing.

Qualifications & Experience

Experience in an MSP environment managing multiple clients.

Strong knowledge of Kaseya, Connect Wise, or similar ITSM/RMM platforms.

Hands-on experience with O365 licensing and user management.

Familiarity with Threat Locker or equivalent application control tools (e.g., Airlock Digital, Ivanti Application Control, App Guard).

Excellent communication, relationship management, and problem-solving skills.

Ability to translate technical solutions into business value for clients.

Strong organizational skills to manage multiple accounts and priorities effectively.

What We Offer

Competitive salary & performance-based incentives

Comprehensive benefits package (Medical, Dental, Vision, 401K matching, PTO)

A collaborative and fast-paced MSP environment

Opportunities for career growth and professional development

If you're passionate about IT service delivery, client success, and technology solutions, we'd love to hear from you!

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Confidential Jobs by 2x

Medical insurance

Vision insurance

401(k)

Apply BELOW