Infrastructure Engineer

Location: Hybrid- NYC (3+ days in office required)

Type: Full-time W-2 employee, subject to a 90-day introductory period

Salary and equity commensurate with experience and performance

Aviary is growing fast, and we're hiring our first dedicated infrastructure engineer, a hands‑on role reporting directly to our CDO. You'll wear three hats: you'll write code, you'll own and maintain our infrastructure, and you'll be the technical point of contact for our enterprise customers' IT teams.

If you like building, breaking, fixing, and explaining infrastructure, and you're energized by being in the room with customers, this role is for you.

Code

• Write production code to build internal tooling, integrations, and infrastructure automation
• Contribute to backend services where infrastructure and application code intersect
• Build and maintain the integration code that connects Aviary to customer systems — including API integrations, webhook delivery, and data ingestion pipelines (e.g., SFTP file processing)

Infrastructure

• Architect, build, and maintain scalable infrastructure on AWS (primary), with limited presence on GCP and Azure
• Manage CI/CD pipelines (Git Hub Actions), containerized workloads (Kubernetes, Docker), and infrastructure‑as‑code
• Introduce database redundancy, multi‑region hosting, and reliability improvements as we scale
• Own cost, performance, and security across the stack

Customer IT

• Serve as the primary technical point of contact for enterprise customers' IT teams
• Lead onboarding and setup for SAML SSO, OIDC, and SFTP integrations
• Answer customer IT questions on infrastructure, security, networking, and integrations
• Partner with customer security teams on reviews and compliance questions
• Translate customer requirements into engineering work and represent customer needs internally

• 2+ years of experience in a Dev Ops, SRE, infrastructure, or platform engineering role
• Strong coding ability in at least one production language (Python, Go, Type Script, or similar) — comfortable shipping application code, not just scripts
• Deep hands‑on expertise with AWS; working familiarity with GCP and/or Azure
• Strong proficiency with infrastructure‑as‑code (Terraform or similar)
• Experience with Kubernetes, Docker, and Git Hub Actions in production
• Hands‑on experience setting up SAML SSO, OIDC, and SFTP for enterprise customers
• Solid understanding of networking fundamentals (DNS, load balancing, VPCs, firewalls)
• Excellent customer‑facing communication — comfortable leading technical conversations with enterprise IT and security teams
• Proven ability to operate as a senior IC — owning systems end‑to‑end with minimal oversight

• Prior experience in a customer‑facing engineering role (solutions architect, integration engineer, sales engineer, or similar)
• Experience supporting AI/ML workloads or self‑hosted model infrastructure
• Security or compliance experience (SOC 2, ISO 27001, HIPAA)
• Background in early‑stage or high‑growth SaaS environments

What We Offer

• Equity
• Hybrid work - 3+ days in our NYC office
• Health, dental, and vision coverage
• Unlimited PTO
• In‑office meals stipend
• Learning & development budget