Cloud Computing Specialist

Overview

Position Title: Cloud Computing Specialist

Location: New York, NY (On-Site)

Position Type: Contract-to-Hire

We are seeking a highly skilled Cloud Computing Specialist with expertise in Service Now Customer Service Management (CSM). This role involves designing, configuring, deploying, and supporting Service Now CSM solutions to enhance customer service operations. The successful candidate will lead end-to-end implementations, develop robust reports and dashboards, automate workflows, integrate systems securely, and ensure platform security and performance. This is a dynamic opportunity to work on impactful projects with a collaborative team in a fast-paced environment, with a mix of on-site work in New York City and remote flexibility.

• Service Now CIS-CSM Certification
• 4+ years hands-on Service Now administration and development experience, including 2+ full CSM implementations
• Proficiency in Service Now configuration, customization, and integration (Flow Designer, Integration Hub, Business Rules, Scripts, APIs)
• Strong experience in reporting & Performance Analytics, security & governance, and data modeling
• Knowledge of system integrations via REST/SOAP, OAuth2, SAML/OIDC, and secure authentication methods
• Excellent problem-solving, communication, and collaboration skills
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent

• Experience with Service Portal, Virtual Agent, Community portals, and Workforce Optimization for CSM
• Integration with ITSM, Field Service, CRM, or contact center platforms
• Knowledge of CI/CD pipelines (Azure Dev Ops, Jenkins), Source Control (Git)
• Security and compliance awareness (SOC2, ISO 27001)
• Use of Jira, Azure Dev Ops, Confluence for project management and documentation

• Production-ready CSM platform reducing case
  1499 resolution time and increasing CSAT scores
• Deployment of role-based dashboards and Performance Analytics KPIs for operations and leadership
• Established governance standards, coding practices, and reduced platform incidents

Seneca Resources is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.