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CX Strategy & Ops Lead — AI-Driven, Scalable Customer Experience
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-18
Listing for:
Apply
Full Time
position Listed on 2026-06-18
Job specializations:
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IT/Tech
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Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Apply is seeking a CX Strategy & Ops Lead to design and execute customer support strategies in New York, NY. The role requires 8+ years in customer support and excellent project management skills.
The candidate will be responsible for improving customer experience, tracking metrics, and managing cross-functional collaboration. The base salary range is $230,000 - $270,000 per year.
This position offers a unique opportunity to influence customer support operations using AI integration.
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