Network​/Operations - Technical Support - Sr

Job Description

Expectation: 5 DAYS PER WEEK ONSITE IN NEW YORK CITY (NOT JERICO)

Job#: 3012668

• Provide support for a fast growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices
• Top notch customer focused support
• Excellent written and verbal communication skills
• Engaged in cross‑train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self‑aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back‑up when delegated to
• Cross‑platform collaboration with immediate peers
• Assist the Service Desk by actively taking/resolving intake calls

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in remote administration and end‑user support
• At least 3 years of experience with Windows 10 or earlier operating systems
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, Service Now)
• At least 1 year of experience with Google Suite applications
• At least 1 year of experience with macOS (High Sierra)

• Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• Apple certification(s)
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1+ years of macOS Server administration experience
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in a manner consistent with applicable law.