Desktop Support Manager

Position Summary

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of professionals in a single function. It participates in and oversees staff responsible for providing and maintaining a reliable technical infrastructure to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments;

responding promptly and effectively to customer problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. It also includes telephone operator staff, provides work direction, and reviews work as needed.

• Adds value to the organization through the direct management of staff and IT resources by directing and managing staff, budgeting for the work group, planning for future resource needs, management reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team.
• Performs other duties as assigned.
• Leads, assigns and monitors work for the team.
• First level of supervision, responsible for a team typically performing one function.
• Has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing technology solutions.
• Meets scheduled milestones to ensure project/program objectives are met in a timely manner.
• Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.
• Manages team in the areas of scheduling, technical direction, future planning and standard development practices.
• Responsible for the overall architecture direction for the application or the technical area.

Prior supervisory experience is required. Nights/off peak hours work required, as necessary.

To qualify you must have a minimum of 5 or more years of experience and a BA/BS degree or equivalent.

Qualified candidates must be able to effectively communicate with all levels of the organization.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. Employees have access to financial security benefits, a generous time‑off program, employee resource groups for peer support, and a holistic employee wellness program focusing on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care.

The benefits and wellness package is designed to allow you to focus on what truly matters.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications must be completed online.

NYU Langone Health provides a salary range for the role of $ – $ annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

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