Technical Support Specialist

Overview

Join a leading global law firm with a presence in 27 key business centers worldwide. They are seeking a Technical Support Specialist to provide office-based technology setup and support in their New York office. Collaborate with local and global teams to ensure seamless technology services for end-users, aligned with the firm’s strategic goals.

• Provide excellent 2nd line/desk side incident, problem, and request management support, following established processes.
• Resolve escalated Service Desk tickets, managing customer expectations effectively.
• Communicate problems impacting the business, such as outages, proactively.
• Support video conferencing network and peripherals locally and across offices.
• Manage video and audio conferences, including software from Cisco, Webex, Zoom, and Microsoft Teams.
• Troubleshoot and resolve hardware and software issues, maintaining firm standards.
• Assist in hardware upgrades, asset management, and IT projects.
• Contribute to the knowledge base and stay informed about industry trends.

• Proficiency in Microsoft Office products; advanced OS and registry problem-solving.
• Strong grasp of AD, Active Directory roles, Exchange, TCP/IP, DNS, DHCP, VPN for desktop support.
• Extensive hardware knowledge including printers, laptops, iPhones, Android devices.
• Imaging, configuring PCs to firm standards, laptop repairs, and hardware troubleshooting.
• Experience with document management systems and e-filing processes.
• Ability to manage projects, meet timelines, and work within budgets.
• Customer-oriented approach and responsive service delivery.
• Familiarity with video conferencing software and AV equipment.
• Adherence to IT and security policies, quality assurance practices.
• Flexible to provide overtime and on-call support when needed.

Salary: the salary ranges between $80,000-$82,000 per year, based on experience.