IT Service Desk Analyst - VN

Purpose of Role

Marex is seeking an IT Service Desk Analyst who will sit on the US IT Service Desk Team. The US IT Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for the North America region and works closely with other IT departments and lines of business.

• Maintain accurate logging of all incidents, service requests and changes in the Service Desk system (JIRA).
• Responsible for management and timely resolution of Service Desk tickets.
• Practice effective escalation of tickets as needed.
• Deal with all users in a professional and efficient manner.
• Collaborate and share best practices with other IT team members through our internal knowledge base system.
• Support standard Microsoft technologies, phones, and trading applications.
• Build, image, upgrade, and maintain both laptops and desktops.
• Document and maintain new technologies and identify how they can help the company.
• Ensure technical skills are kept up to date with company requirements.
• Endeavour to align working practices to ITIL framework where appropriate.
• Manage PC setups/desk moves as required.
• Provide IT support as part of a shift pattern from 7am - 6pm, Monday to Friday; some weekend work is required.
• Occasional travel to Data Centers and other offices in North America may be required.

• Bachelor’s degree in the field of computer science, information sciences, or related field required.
• At least 2 years’ experience in Information Technology (IT)
  • Previous experience in banking/finance/financial trading industry highly desired.
• Certification in relevant IT products/technologies - CompTIA (A+, Network+, Server + and Security+), Microsoft Certified IT Professional (MCITP), CCNA, (NICE or other telephony systems), highly desired
• Knowledge in following technologies preferred:
  • Standard Microsoft Technologies
  • Microsoft Windows 10
  • Microsoft Windows Server – AD/DNS/DHCP/GPO
  • Microsoft Exchange/Office
    365
• Applications:
  Bloomberg, TT, Ice Chat, Web Ice, Future Source, Citrix, Cloud9, office
  365, LME Select, Fidessa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, Crowd Strike, Teams, CME, Trayport.
• Ability to work as a team‑player across various departments and lines of business
• Ability to remain calm under pressure
• Practices adaptability and flexibility in approach to work
• Eager to learn
• Excellent communication skills, both written and verbal

Salary Range: $75,000 to $110,000 per year plus discretionary bonus

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability.