Information Security & Technical Operations Associate

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FINSIGHT () creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in San Francisco, Miami, Toronto, London, Singapore, Kyiv, Hong Kong, and Manila.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients. We are a privately held, employee-owned company.

As an Information Security & Technical Operations Associate, you will work closely with our CISO, development and support teams, and clients to identify, troubleshoot, and resolve outstanding technical support issues with our web-based applications. You will also work with our Info Sec team to efficiently complete outstanding third party vendor and client assessments as well as assist in the audit, review, and optimization of Finsight operations around these requirements.

• Develop, implement, and follow robust procedures and policies to optimize the technical support of our platforms
• Create, troubleshoot, report, and resolve identified tickets or possible errors in a timely manner
• Connect and follow-up directly with clients, client IT teams, and third party vendors to ensure a timely and professional management of potential technical issues
• Provide internal stakeholders with a regular report of identified incidents of note and the state of their resolution, if applicable
• Work with support and development teams to identify, prioritize, and process required database query operations
• Assist in business acceptance testing and QA support ahead of scheduled releases
• Support in office network and device troubleshooting
• Manage, track, and provision internal hardware and software inventory for new and existing employees
• Ensure timely responses to all internal and external vendor assessment questions, documentation, and meetings
• Develop, implement, and follow robust procedures and policies to optimize the management of existing and future vendor assessments
• Maintain and improve our Vendor Assessment Notion and FAQ pages
• Collaborate closely with team members to document, standardize, and refine Technical support and Info Sec procedures, ensuring operational consistency
• Provide direct support to CISO and COO with relation to daily operations as needed

• At least 1 year of experience with client-facing support for SaaS products
• At least 3 months of MySQL/Post Gres experience
• Proficiency with Chrome Dev Tools, Google Sheets, Docs, Drive, Confluence/Notion, and Excel

• Experience working in Fin Tech or a highly regulated industry
• Familiarity with ticketing systems such as JIRA, Youtrack, etc
• Prior experience in responding to security questionnaires and vendor due diligence requests

• Reliability
• Self-organization
• Self-motivation
• Technical mindset
• Good attitude and coachability
• Clear and concise written and verbal communication

• 9am to 6pm ET, Monday to Friday
• Late Night/Weekend flexibility depending on circumstance and severity of technical issues

• Midtown Manhattan

• Base Salary: $68,000 annually

• 3-weeks of paid time off; 1-week paid sick leave
• Comprehensive medical, dental, vision, and life insurance