Desktop Support Engineer

Payrate: $27.50- $28.50/hr.

The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.

• Event and Meeting support:
  • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control)
  • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.
  • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support
• Conferencing & Room Support:
  • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies
  • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
  • Perform fleet-wide room certification and readiness checks.
  • Maintaining Conference Room systems, ensuring Firmware and software currency is updated
  • Frequent Conference room testing and functionality checks
• Incident Response, Ticketing & Service Management:
  • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (Service Now or Jira).
  • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
  • Monitor SLA performance, elevate when necessary, and help ensure consistent service delivery.

• 3-5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support.
• Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
• Must have strong customer-facing skills and be comfortable interacting with C-Suite executives.
• Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals.
• Strong documentation and communication skills.
• Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment.

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
• Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms).