Senior Customer Engineer - MCM

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built successful ad systems at Google, we're transforming how businesses grow and compete in the digital economy.

Moloco is headquartered in Silicon Valley with offices worldwide. The company offers a suite of AI-powered solutions for advertising growth and monetization, including Moloco Ads and Moloco Commerce Media.

The Customer Engineering (CE) team partners with Business Development and Product/Engineering teams to be trusted technical advisors for Moloco’s clients, focusing on Moloco Commerce Media (MCM).

• Be the trusted technical advisor for clients by offering guidance on platform integration, optimization, and troubleshooting.
• Understand clients' business objectives and challenges to provide tailored technical solutions and recommendations.
• Collaborate with BD teams to support pre‑sales activities, including product demonstrations, technical consultations, and solution design.
• Lead technical implementation projects, including platform setup, configuration, and customization, to meet clients' requirements and deadlines.
• Conduct training sessions and workshops to educate clients on best practices, new features, and industry trends.
• Proactively identify opportunities for process improvement, feature enhancements, and product innovation based on client feedback and market insights.
• Stay abreast of industry developments, emerging technologies, and competitive landscape to maintain a deep understanding of the AdTech ecosystem.

• 8+ years of professional experience within cloud, software, or machine learning domain areas such as software engineering, systems engineering, machine learning, cloud infrastructure architecture, networking, security, data and analytics.
• 5+ years in technical field roles—like Solutions Architect, Customer Solutions Engineer, or Professional Services Consultant—in the retail or AdTech industry.
• 3+ years of hands‑on implementation, architecture design, or consulting experience in application or cloud infrastructure.
• Strong technical and problem‑solving skills, ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find root cause.
• Experience in a technical role within the AdTech industry, preferably with hands‑on experience in ad serving platforms, programmatic advertising, or related technologies.
• Comfortable communicating technical concepts to both technical and non‑technical audiences.
• Demonstrated experience autonomously identifying goals and effectively delivering them with cross‑functional internal and external stakeholders.

U.S.

-based employees have access to medical, dental, and vision insurance, a 401(k) plan with company match, short‑term and long‑term disability coverage, basic life insurance, and well‑being benefits. Employees also receive up to 12 scheduled paid holidays per year and one Thrive Day off per quarter. All employees enjoy Flexible Time Off (FTO). The successful candidate may be eligible for bonus and equity awards.

For base pay, location-based compensation is grouped into the following regions:

• Region A: $160,000—$220,800 USD
• Region B: $144,000—$198,720 USD
• Region C: $136,000—$204,000 USD

Moloco is an equal opportunity employer. We highly value diversity in our employees, and we do not discriminate on the basis of race, color, creed, religion, national origin, age, sex, gender, gender expression, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.

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