Insight Business Partner - Trust Solutions

Insight Business Partner - Trust Services

Location:

New York City – Hybrid (3 days per week in the office)

The Insight Business Partner is a senior individual contributor within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). This role is focused on Trust-Based Solutions (Life Lock & Money Lion) – combining Life Lock’s identity theft protection and Money Lion’s financial technology platform to help consumers protect, manage and grow their financial lives.

Based in our New York City office on a hybrid basis, you will act as a strategic thought partner to segment and brand leadership for Trust-Based Solutions. You will sit at the intersection of strategy, customer insight and stakeholder leadership – connecting the dots between research, analytics, CX, market trends and commercial performance to answer the big strategic questions that shape our brands, products and growth strategy.

You will frame and scope the critical questions the business needs to answer, bring the voice of the customer into key decisions, and turn insight into clear, actionable choices for leaders and cross-functional teams.

This is a senior individual contributor role with no direct reports.

• Act as a trusted advisor to the Segment Lead / Brand Lead and their virtual leadership team on segment strategy, performance, customer base and competitive context for your business segment.
• Frame and refine critical business questions (e.g., portfolio choices, proposition direction, target audiences, pricing/packaging, experience priorities).
• Bring a customer- and evidence-centred perspective into business planning, roadmap discussions and major investment or trade-off decisions.
• Represent the voice of the customer in key forums – challenging constructively, highlighting risks and opportunities, and helping leaders see decisions through a customer lens.

• Synthesize insights from multiple sources – market and brand research, UX/CX insight, analytics, segmentation, commercial performance, external trends – into joined-up, decision-ready stories.
• Develop clear “so what / now what” narratives and compelling presentations, workshops and discussion materials that bring customers to life, move teams from data to decision, and drive cross-functional alignment.
• Facilitate sessions that translate insight into concrete actions, e.g., proposition choices, experience improvements, messaging territories, target segments, or test-and-learn plans.
• Ensure that major insight outputs (e.g., segmentation, brand tracking, journey insight, strategic studies) are understood, used and re‑used by your stakeholders.

• Work closely with stakeholders and Insight team colleagues to ensure projects are framed against the right strategic questions for your segment.
• Lead research projects in partnership with external agencies – from shaping the brief and methodology through to synthesis and activation – ensuring outputs answer the strategic questions for your segment.
• Define and maintain a prioritised learning roadmap for your business area, aligned to the biggest opportunities, risks and decisions.
• Spot knowledge gaps and emerging questions, and translate them into clear briefs and programmes of work.
• Act as a connector across functions and disciplines – joining up signals across teams and sources into a unified view of customer needs and market dynamics.
• Play a leading role in developing the quarterly “State of Play” (integrated customer narrative) in collaboration with Insight team colleagues.

• Bachelor’s degree in a relevant field (e.g., Business, Marketing, Economics, Psychology, Social Sciences, Statistics) or equivalent practical experience.

• Significant experience in customer insight, strategy, consulting or a closely related field, ideally in consumer technology, subscription, financial services or adjacent categories.
• Proven track record of partnering with senior stakeholders on major strategic or commercial decisions (e.g., portfolio…