Director of IT – Business Systems & Services

Position Title: Director of IT – Business Systems & Services

Department: Information Technology

Reports to: Chief Financial Officer

FLSA Status: Full-time Exempt, Non-Union

Grade: 4

The Brooklyn Botanic Garden seeks a Director of IT, Business Systems & Services to lead the strategic and operational management of its technology platforms and systems. This role serves as the critical bridge between IT and the broader organization, translating business needs into technology solutions and ensuring that every system, tool, and service supports the Garden's mission and operational goals.

The ideal candidate is a business-minded technology leader who builds strong relationships, manages complex vendor ecosystems, and delivers user-centered solutions y translate complexity into clarity, communicate fluently across all levels of the organization, and bring long-term vision to daily operations, overseeing IT service delivery, vendor and partner relationships, software migrations and implementations, and data security, storage, and reporting.

• Serve as the primary liaison between IT and internal departments, ensuring technology investments reflect evolving organizational priorities.
• Partner with senior leadership to develop and execute IT strategies aligned with institutional goals.
• Lead regular communications and cross-departmental assessment to identify technology gaps, plan improvements, and optimize service delivery.
• Develop and maintain multi-year IT budgets.

• Manage all vendor, contractor, and provider relationships, from sourcing and contract negotiation to SLA monitoring, performance evaluation, and invoice review.
• Oversee procurement and lifecycle management for hardware, software, licensing, and subscriptions.
• Build and maintain cost-effective, scalable vendor partnerships that strengthen operational reliability and support innovation.

• Direct the day-to-day operations of the IT service desk, ensuring timely, high-quality support for all staff.
• Guide the support team in prioritizing, assigning, and escalating service requests appropriately.
• Establish and continuously improve service desk processes, ensuring they are efficient, consistent, and well-documented.

• Develop, maintain, and enforce IT policies, standard operating procedures, and best practices across all technology operations.
• Ensure documentation is current and comprehensive, covering system configurations, procedures, inventory, and vendor agreements.
• Support compliance with organizational policies, cybersecurity standards, and applicable regulations.
• Produce and maintain IT reporting to inform leadership decision-making.

• Lead staff onboarding and offboarding processes, including account setup, orientation, and equipment provisioning.
• Design and support organization-wide technology training and user enablement programs.
• Provide planning and oversight for department-led projects, ensuring clear communication of progress, issues, and opportunities.

• Partner with external providers to maintain and optimize infrastructure systems, including networks, servers, and cloud platforms.
• Oversee maintenance cycles, upgrade planning, and business continuity/contingency planning and protocols.
• Lead end-to-end migrations and system implementations, including evaluation, staff engagement, pricing analysis, data considerations, integrations, documentation, and testing.

• 7+ years of experience in Information Technology with demonstrated leadership of service delivery and business system functions
• Proven track record managing vendor relationships and driving multi-departmental IT collaboration
• Experience leading system implementations across the full lifecycle: evaluation, selection, deployment, training, and data migration.
• Proficiency in data classification, organization, and management.
• Expertise in cloud-based productivity tools, SaaS platforms, licensing models, and IT budgeting
• Strong knowledge of IT governance,…