Brooklyn Desktop Support Technician

Position Title

Desktop Support Technician – Evening Shift

Sunday through Thursday, 4:00 PM – 12:00 AM

New York, NY

Candidate will train with the day shift for the first 3–4 weeks. Flu shot required.

We are seeking a highly capable and self‑sufficient Desktop Support Technician to join our IT team on the evening shift. This role is critical in maintaining end‑user support and ensuring smooth IT operations during off‑hours. The ideal candidate will bring strong Level 2 desktop support skills, a proactive mindset, and the ability to work independently with minimal supervision.

• Provide Level 2 desktop support for hardware, software, and peripheral issues.
• Troubleshoot and resolve technical problems efficiently and independently.
• Support Windows 11 environments and enterprise applications.
• Collaborate with day shift teams during training and transition periods.
• Maintain accurate documentation of incidents and resolutions.
• Ensure compliance with organizational IT policies and procedures.

• Education:
  
  Bachelor’s degree preferred. If not completed, the candidate must be actively pursuing or arranging to obtain it.
• Experience:
  • Proven experience as a Desktop Support Technician (Level 2 or higher).
  • Prior experience in a healthcare environment is highly preferred
    .
  • Ability to start with minimal ramp‑up time.

• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service abilities.
• Familiarity with ticketing systems and remote support tools.
• Experience with Windows 11 is a plus.

Intermediate Level

Contract position based out of Brooklyn, NY.

$25.00 – $25.00 per hour

• Medical, dental & vision
• Critical Illness, Accident, and Hospital Coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

Fully onsite position in Brooklyn, NY.

Anticipated to close on Jun 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.