IT Support Administrator

Job Description

Insight Global's engineering consulting firm client is seeking an IT Support Administrator to join their staff out of their New York City office. This individual should be a highly skilled, customer-focused IT professional who serves as the senior escalation point for end-user support within a 170+ person engineering firm, prioritizing clear communication and full ownership of issue resolution. Operating in a Microsoft-centric environment (Windows, M365, Azure), this role focuses on deeply understanding systems managed by external consultants and ensuring a seamless experience for internal users when standard help desk support falls short.

• Serve as the Tier 3 escalation point for complex end-user IT issues across Windows, M365, and Azure environments
• Troubleshoot and resolve advanced issues involving endpoints, authentication, cloud applications, and connectivity
• Partner with external consultants while maintaining documentation, supporting user lifecycle processes, and ensuring effective communication and support readiness

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

• 5-7+ years of IT support experience
• Advanced proficiency within the MS Suite, Windows OS, Azure AD/Entra
• Teams, Outlook, SharePoint, One Drive

• Experience being the main point of contact for an office
• Experience with in the engineering/construction industry