Windchill Admin - NJ, NY & CT - Onsite

Location & Work Arrangement

Windchill Admin resource to our Med Device Customer. Location preference: NJ, NY or CT. Fully onsite.

• System Administration & Troubleshooting:
  Keep critical systems running and resolve issues independently, including access issues, crashes, and backend data updates.
• Regulated Systems (PLM/QMS):
  Experience with Windchill (PLM) and Master Control (QMS) is essential. Understanding compliance constraints and ensuring actions align with approved processes.
• Full Ticket Ownership:
  End-to-end ownership of support tickets – troubleshooting, executing fixes, communicating with users, and closing requests.

The Systems Administrator will support and maintain core enterprise applications, including Windchill (PLM) and Master Control (QMS), by managing ticket queues, performing backend system updates, and resolving user issues. This role ensures system reliability, supports operational workflows, and maintains compliance within regulated environments.

• Manage and resolve assigned support tickets end-to-end.
• Perform backend system administration tasks such as data updates, access management, and record adjustments within Windchill and Master Control.
• Diagnose and resolve system issues including login problems, system errors, and performance disruptions.
• Restart and monitor systems as needed and investigate root causes of failures.
• Generate reports and support user requests while ensuring compliance with system controls.
• Communicate with internal users to gather requirements, provide updates, and confirm resolution.
• Follow and enforce regulatory and operational procedures when performing system changes.

• Strong system administration and troubleshooting skills across enterprise applications.
• Experience in regulated environments with PLM (Windchill) and/or QMS (Master Control) systems.
• Ability to understand and apply compliance requirements when executing system changes.
• Strong problem‑solving skills and ability to work independently.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and drive issues through to resolution.

• Experience in system administration, application support, or senior‑level help desk roles.
• Exposure to regulated industries such as medical device, pharmaceutical, aerospace, or automotive preferred.
• Prior experience supporting ticket‑based environments and enterprise systems required.
• Experience with backend system tasks, data management, and user access controls preferred.

Full‑time, onsite role at a company location. Fast‑paced, operational support environment with collaboration across IT, operations, and business users. Requires responsiveness to system issues and user requests. Work is reactive, handling issues as they are assigned rather than project‑based. Hands‑on role with direct system access, regularly executing backend updates and fixes in Windchill and Master Control.

Communication is critical in this role because it serves as the link between complex systems like Windchill and Master Control and the end users who rely on them. The individual must clearly understand user issues, translate technical problems into simple explanations, and provide timely updates on progress and resolution. Strong communication is also essential for enforcing proper processes in a regulated environment, including professionally pushing back on requests that do not meet compliance standards.

Effective communication ensures issues are resolved efficiently, users stay informed, and system integrity is maintained.