Desktop Support Analyst

A law firm with offices across the United States and abroad is seeking a Desktop Support
Analyst
. This position is located fully on site in Midtown Manhattan, and the firm offers excellent benefits!

• Provide top-notch customer service and build relationships
• Triage service requests and resolve incidents in a timely manner
• Manage software, hardware, infrastructure, and networking issues
• Track requests from start to finish in ticketing system
• Manage hardware inventory, setups, and loaner assets
• Set up meeting rooms with audio-visual technology
• Assist with new technology rollouts and deployments
• Manage confidential information with utmost discretion
• Provide on-call and after-hours support as needed
• Salary: $75-85k annually, based on experience
• Excellent benefits include health, dental, vision insurance, and 401(k)

• Bachelor’s degree preferred
• 3-6 years’ experience in an IT help desk support position
• Highly effective in problem solving software, hardware, infrastructure, and networking issues
• Able to provide on-call and after-hours support as needed
• Customer service oriented with excellent communication and organizational skills
• Strong dedication to confidentiality and information security

Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.